Shipping and Returns
We aim to ship Express orders within 24 hours (excluding weekends and public holidays). Standard Shipping is either sent via courier or AusPost. Orders that are picked up by a courier are done so at a time determined by the courier, usually within 24 hours. Courier pick up delays are not within our control and may occur in seasons such as late November, through December.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
At this time, Carry My Baby ships products to locations within Australasia. Additionally, Carry My Baby ships to the United Kingdom and various other international locations. The risk of loss and title for all products ordered on this Website pass to you when the product is delivered to the shipping carrier.
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Carry My Baby is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Collection is available from the Mandurah area of Western Australia for all products. Products by the brand Soul will have approximately a week wait before pick-up is available in WA. Soul products are available for pick-up from Maitland, NSW. If you would like to pick up any other products from Maitland, NSW, please contact Kirryn to arrange the shipping cost removal at checkout.
Shipping is calculated automatically to be the actual cost of shipping. We do not charge an added fee for packaging. Standard Shipping is by road, with either AusPost or a courier. Express Shipping is via AusPost.
We focus highly on customer service, providing our best service and support. Returns are at our discretion (simple change of mind or future resale value do not warrant refunds) excluding manufacturing faults. We must be contacted prior to a return for agreement. You can do this by logging into your account and following the return options on your order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your purchase is not in unused condition, it will be returned to you at your cost.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus all shipping costs and our 20% re-stocking fee, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. If your return has been rejected, you are responsible for the cost of shipping back to you. If requested, a store credit can be given instead of a refund, where the store credit will equal the value minus shipping costs only.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges are accepted, so long as the item is returned unused, in it's original packaging. Additional postage cost at buyers expense.
We charge a 10% restocking fee on cancellations if they have not yet been sent. This is partly due to the waste of packing and/or postage costs occurred as items are often packaged immediately and partly due to merchant bank fees being none refundable. Please see our returns/refund policy for items that are already in the postal system.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return if the return is accepted.
To return your product, you should mail your product to the address in the returns section, which can be found when you login.
You will be responsible for paying for your own shipping costs for returning your item. All shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To view the ACCC's Warranties and Refunds Guide, please see this link: online PDF